Publicación:
CUADRO DE MANDO INTEGRAL APLICADO A LA GESTIÓN PÚBLICA EN MUNICIPIOS

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dc.creatorCAROLINA ELENA LEYTON PAVEZ
dc.date2017
dc.date.accessioned2025-01-10T15:09:59Z
dc.date.available2025-01-10T15:09:59Z
dc.date.issued2017
dc.description.abstractTRANSPARENTING, IMPROVING AND STRENGTHENING CITY MANAGEMENT DEMANDS OF UPDATED TOOLS TO AID KEY ASPECTS OF DECISION MAKING PROCESS IN A CITY?S ADMINISTRATION. THIS STUDY PRESENTS A BALANCED SCORECARD (BSC) FOR CHILEAN CITIES GOVERNMENT. CAUSE-EFFECT ANALYSIS WAS APPLIED TO DRAW UP A STRATEGIC MAP TO IDENTIFY KAPLAN AND NORTON?S BSC MANAGEMENT INDICATORS, WHICH WERE ADAPTED TO BARROS AND RODRIGUEZ?S PERSPECTIVES ON PUBLIC SECTOR MANAGEMENT. IT IS POSSIBLE TO OUTSTAND THAT THE BSC ALLOWS TO IMPROVE STRATEGY STRUCTURE TO ACHIEVE BOTH A CITY?S MISSION AND VISION. CHILEAN MUNICIPALITIES WILL BE ABLE TO IMPROVE TRANSPARENCY AND MANAGEMENT WITH THE BSC DESIGNED UNDER THE NEW PERSPECTIVES OF THE PUBLIC SECTOR.
dc.formatapplication/pdf
dc.identifier.issn0719-6245
dc.identifier.issn0719-7713
dc.identifier.urihttps://repositorio.ubiobio.cl/handle/123456789/10734
dc.languagespa
dc.publisherRAN: REVISTA ACADEMIA & NEGOCIOS
dc.rightsPUBLICADA
dc.titleCUADRO DE MANDO INTEGRAL APLICADO A LA GESTIÓN PÚBLICA EN MUNICIPIOS
dc.typeARTÍCULO
dspace.entity.typePublication
ubb.EstadoPUBLICADA
ubb.Otra ReparticionDEPARTAMENTO DE GESTION EMPRESARIAL
ubb.SedeCHILLÁN
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