DIFFERENT STUDIES IN THE CONTEXT OF INFORMATION SYSTEMS AND INFORMATION TECHNOLOGIES (IS/IT) SUP- PORT THE IDEA THAT THESE RESOURCES MAY CONTRIBUTE TO DEVELOP COMPETITIVE ADVANTAGES AND TO IM- PROVE ORGANIZATIONAL PERFORMANCE. TO ACCOMPLISH SUCH BENEFITS, IS/IT RESOURCES MUST BE COM- BINED WITH SOME OTHER ORGANIZATIONAL ELEMENTS. ALTHOUGH THE NECESSARY RELATIONSHIPS ARE RECOG- NIZED IN LITERATURE, INTEGRATION OF IS/IT RESOURCES AND OTHER ORGANIZATIONAL ELEMENTS HAVE NOT BEEN THEORETICALLY DEVELOPED. BASED ON THE RESOURCE-BASED VIEW OF THE FIRM, THIS PAPER PROPOSES AN INTEGRATED VIEW OF WHAT WE CALL """"RESOURCES AND CAPABILITIES ASSOCIATED TO IS/IT"""". OUR APPROACH IS FOCUSED ON ALL ORGANIZATIONAL RESOURCES AND CAPABILITIES (WITHIN AND WITHOUT IS/IT AREA) THAT ARE RELATED OR ARE NECESSARY TO EFFICIENT AND EFFECTIVE IS/IT DEVELOPMENT AND UTILIZATION.

LA MEJOR VALORACIÓN Y DESARROLLO DE LAS ORGANIZACIONES REPRESENTA UNA PROBLEMÁTICA QUE HA SIDO ABORDADA A TRAVÉS DE DIVERSOS ENFOQUES, ENTRE LOS QUE DESTACAN LA TEORÍA DE LOS RECURSOS Y CAPACIDADES, EL CAPITAL INTELECTUAL, LA GESTIÓN DE CONOCIMIENTO, Y EL APRENDIZAJE ORGANIZACIONAL, ENTRE OTROS. TODAS ESTAS APROXIMACIONES SE VEN POTENCIADAS A TRAVÉS DEL USO ADECUADO DE LOS SISTEMAS DE INFORMACIÓN SOBRE LA BASE DE UNA ACERTADA GESTIÓN. SIN EMBARGO, ESTOS ENFOQUES SON, GENERALMENTE, APLICADOS DE MANERA INDEPENDIENTE Y NO SIMULTÁNEA, DE MODO QUE LOS ENCUENTROS ENTRE ELLOS NO SON POTENCIADOS A TRAVÉS DE UN POSIBLE ENFOQUE INTEGRADO. ESTE TRABAJO PRESENTA UN ESTUDIO DE POSIBLES ELEMENTOS COMUNES DE ESTAS APROXIMACIONES, Y PLANTEA UNA PROPUESTA DE UN MODELO SISTÉMICO INTEGRADO, CONSIDERANDO SIEMPRE LA PRESENCIA DE SISTEMAS DE INFORMACIÓN (SI/TI). ENTRE LAS CONCLUSIONES MÁS RELEVANTES DE ESTE ESTUDIO DESTACAN LA POSIBILIDAD DE UN ENFOQUE INTEGRADO DE LA TEORÍA DE LOS RECURSOS Y CAPACIDADES, EL CAPITAL INTELECTUAL Y LA GESTIÓN DE CONOCIMIENTO, INCORPORANDO EL APRENDIZAJE ORGANIZATIVO, Y EL MODELO DE UNA INVESTIGACIÓN FUTURA QUE PERMITA DEMOSTRAR LA EQUIVALENCIA DE ASPECTOS CONSIDERADOS COMO COMUNES ENTRE LOS CONCEPTOS DE CADA UNA DE LAS APROXIMACIONES MENCIONADAS, ASÍ COMO LA RELACIÓN ENTRE ELLOS. PALABRAS CLAVE: RECURSOS, CAPACIDADES, CAPITAL, CONOCIMIENTO, APRENDIZAJE, GESTIÓN.

THE PURPOSE OF THIS ARTICLE IS TO IDENTIFY QUALITIES THAT DEFINE A SUCCESSFUL CIO, BASED ON ORGANIZATIONAL COGNITION, AND CONTINGENT ON CONTEXT AND ORGANIZATIONAL MATURITY. A QUALITATIVE APPROACH IS USED BASED ON THE THEORY OF PERSONAL CONSTRUCTS AND THE COGNITIVE MAPPING TOOL CALLED REPERTORY GRID. THREE DIMENSIONS OF QUALITIES WERE IDENTIFIED, PROMINENT AMONG THEM THE PERSONAL AND INTERPERSONAL TYPE. THE STUDY CONFIRMS THE IMPORTANCE OF THE UNDERSTANDING OF ASSUMPTIONS, VALUES, EXPECTATIONS AND INDIVIDUAL BELIEFS IN THE INTERPRETATION AND MEANING OF CONSTRUCTS RELATED TO THE IMPACT OF INFORMATION TECHNOLOGIES IN THE ORGANIZATION.

ESTE ARTÍCULO PRESENTA LOS RESULTADOS DE UN ESTUDIO CUYO OBJETIVO ES DETERMINAR SI EXISTE UN EFECTO DEL LIDERAZGO AUTÉNTICO EN LAS CARACTERÍSTICAS DEL TELETRABAJO, Y SU INCIDENCIA EN LA SATISFACCIÓN LABORAL Y COMPROMISO ORGANIZATIVO. PARA ELLO, SE HAN APLICADO ENCUESTAS AL PERSONAL ADMINISTRATIVO DE UNIVERSIDADES CON SEDE EN LAS REGIONES DE BIOBÍO Y ÑUBLE DE CHILE QUE REALIZAN TELETRABAJO PARA EJECUTAR SUS FUNCIONES. LOS RESULTADOS DEL ANÁLISIS DE ECUACIONES ESTRUCTURALES INDICAN QUE EL LIDERAZGO AUTÉNTICO INCIDE EN LAS TRES CARACTERÍSTICAS CONTEMPLADAS (AUTONOMÍA, FALTA DE INFORMACIÓN Y AISLAMIENTO), QUE LA SATISFACCIÓN LABORAL ES AFECTADA POR EL AISLAMIENTO Y LA FALTA DE INFORMACIÓN Y QUE EL COMPROMISO ORGANIZATIVO ES AFECTADO POR LA AUTONOMÍA.

THIS WORK, WHICH IS PART OF AN ONGOING PROJECT, PRESENTS THE FIRST STEPS OF A PROPOSAL ENTERPRISE ARCHITECTURE (EA) FOR THE AREA OF UNDERGRADUATE TEACHING IN HIGHER EDUCATION INSTITUTIONS. THE UNIVERSITY OF BÍO-BÍO (CHILE) IS CONSIDERED AS A CASE OF INITIAL STUDY, WITH THE PURPOSE OF IDENTIFYING STRATEGIC GUIDELINES, PROCESSES, SYSTEMS AND INFORMATION TECHNOLOGIES, WHICH WILL SERVE AS A BASIS TO DEFINE A MODEL OF AE, WHICH WILL BE VALIDATED IN OTHER INSTITUTIONS, IN ORDER TO IDENTIFY COMMON PATTERNS THAT ALLOW BUILDING A GENERAL MODEL OF UTILITY TO SUPPORT THE DEVELOPMENT, MANAGEMENT AND OPERATION OF THIS AREA, AND ALSO COLLABORATE, PROMOTE AND FACILITATE THE ACHIEVEMENT OF INSTITUTIONAL GOALS.

THIS WORK, WHICH IS PART OF AN ONGOING PROJECT, PRESENTS THE FIRST STEPS OF A PROPOSAL ENTERPRISE ARCHITECTURE (EA) FOR THE AREA OF UNDERGRADUATE TEACHING IN HIGHER EDUCATION INSTITUTIONS. THE UNIVERSITY OF BÍO-BÍO (CHILE) IS CONSIDERED AS A CASE OF INITIAL STUDY, WITH THE PURPOSE OF IDENTIFYING STRATEGIC GUIDELINES, PROCESSES, SYSTEMS AND INFORMATION TECHNOLOGIES, WHICH WILL SERVE AS A BASIS TO DEFINE A MODEL OF AE, WHICH WILL BE VALIDATED IN OTHER INSTITUTIONS, IN ORDER TO IDENTIFY COMMON PATTERNS THAT ALLOW BUILDING A GENERAL MODEL OF UTILITY TO SUPPORT THE DEVELOPMENT, MANAGEMENT AND OPERATION OF THIS AREA, AND ALSO COLLABORATE, PROMOTE AND FACILITATE THE ACHIEVEMENT OF INSTITUTIONAL GOALS.

THIS STUDY AIMS TO DETERMINE IF THE ADMINISTRATION AFFECTS THE SUCCESS OF MANAGEMENT SUPPORT INFORMATION SYSTEMS AND IF THIS SUCCESS AFFECTS JOB SATISFACTION AND COMMITMENT, IN PRIMARY AND SECONDARY LEVEL EDUCATIONAL ESTABLISHMENTS. FOR THIS PURPOSE, WERE APPLIED SURVEYS TO KEY INFORMANTS ABOUT THE INFORMATION SYSTEMS AVAILABLE FOR MANAGEMENT IN THEIR INSTITUTIONS IN CHILE. THE RESULTS OF THE ANALYSIS WITH STRUCTURAL EQUATIONS INDICATE THAT THERE IS A POSITIVE RELATIONSHIP BETWEEN THE VARIABLES STUDIED, PRESENTING THE SUCCESS OF THE INFORMATION SYSTEMS A HIGHER INCIDENCE IN JOB SATISFACTION THAN IN WORK COMMITMENT.

THIS ARTICLE PRESENTS THE PRELIMINARY RESULTS OF A STUDY THAT AIMS TO DETERMINE THE INCIDENCE OF TECHNO-STRESS (CREATORS AND INHIBITORS) ON JOB SATISFACTION AND COMMITMENT OF FINAL USER OF INFORMATION AND COMMUNICATION TECHNOLOGIES, CONSIDERING ONE OF THE CREATORS, THE TECHNOLOGICAL INSECURITY. FOR THIS PURPOSE, SURVEYS WERE APPLIED TO FINAL USER OF THESE TECHNOLOGIES. THE RESULTS OF THE ANALYSIS OF STRUCTURAL EQUATIONS INDICATE THAT TECHNOLOGICAL INSECURITY DECREASES JOB SATISFACTION WHILE INHIBITORS INCREASE IT, AND THAT JOB SATISFACTION POSITIVELY AFFECTS THE EMPLOYMENT COMMITMENT OF THE FINAL USER OF TECHNOLOGIES.

THIS ARTICLE PRESENTS THE FIRST RESULTS OF A STUDY WHICH AIMS TO DETERMINE THE IMPACT OF THE CHARACTERISTICS OF TELEWORKING AUTONOMY ON TELEWORKING STRESSORS (SUCH AS WORK OVERLOAD, WORK-HOME CONFLICT AND ROLE AMBIGUITY) AND THE EFFECT OF THESE STRESSORS ON THE EXHAUSTION OF PERFORMING TELEWORK. TO ACHIEVE THIS, SURVEYS HAVE BEEN APPLIED TO EMPLOYEES OF NATIONAL AND MULTINATIONAL COMPANIES WITH A PRESENCE IN CHILE, WHO USE OR WORK UNDER THE TELEWORK FORMAT. THE RESULTS OF THE STRUCTURAL EQUATION ANALYSIS REVEALS THAT AUTONOMY REDUCES STRESSORS, WHILE WORK OVERLOAD INCREASES TELEWORK EXHAUSTION.

HIS ARTICLE PRESENTS THE PRELIMINARY RESULTS OF A STUDY THAT AIMS TO DETERMINE THE INCIDENCE OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN THE CONTEXT OF HIGHER EDUCATION SCHOOLS OF ARMED INSTITUTIONS. CONSIDERING THAT THE CREATION, STORAGE, TRANSMISSION AND USE OF KNOWLEDGE ARE INVOLVED IN KNOWLEDGE MANAGEMENT, SURVEYS HAVE BEEN APPLIED TO MANAGERIAL AND ADMINISTRATIVE PERSONNEL BELONGING TO THESE ORGANIZATIONS. THE RESULTS OF THE ANALYSIS WITH STRUCTURAL EQUATIONS INDICATE THAT THERE ARE SIGNIFICANT RELATIONSHIPS BETWEEN THE VARIABLES OF THE PROPOSED MODEL AND THAT THE USE OF KNOWLEDGE AFFECTS THE PERFORMANCE OF THE INSTITUTION, MAINLY IN ASPECTS RELATED TO THE SPEED OF DECISION-MAKING, THE ABILITY TO ADAPT QUICKLY TO CHANGES IN THE ENVIRONMENT, AND EVOLVE FASTER THAN ITS COMPETITORS.

THIS PAPER PRESENTS THE PRELIMINARY RESULTS OF A STUDY THAT AIMS TO DETERMINE THE INCIDENCE OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE IN THE CONTEXT OF PRIMARY AND SECONDARY EDUCATION. FOR THIS PURPOSE, SURVEYS WERE APPLIED TO KEY INFORMANTS WITH KNOWLEDGE AND EXPERIENCE IN EDUCATIONAL MANAGEMENT PERTAINING TO CHILEAN EDUCATIONAL ORGANIZATIONS. THE RESULTS OBTAINED INDICATE THAT THERE ARE SIGNIFICANT RELATIONSHIPS BETWEEN THE VARIABLES OF PROPOSED KNOWLEDGE MANAGEMENT MODEL, AND THAT THE USE OF KNOWLEDGE AFFECTS ORGANIZATIONAL PERFORMANCE.

THE OBJECTIVE OF THIS STUDY IS TO EXPLORE WHETHER KNOWLEDGE MANAGEMENT HAS A POSITIVE IMPACT ON THE PERFORMANCE OF UNIVERSITY HIGHER EDUCATION INSTITUTIONS. TAKING INTO ACCOUNT THAT THE CREATION, STORAGE, TRANSMISSION AND USE OF KNOWLEDGE ARE INVOLVED IN KNOWLEDGE MANAGEMENT, SURVEYS HAVE BEEN APPLIED TO 50 NONACADEMIC PROFESSIONALS FROM UNIVERSITIES. THE RESULTS OF THE ANALYSIS WITH STRUCTURAL EQUATIONS INDICATE THAT EFFECTIVELY WITHIN THESE ENTITIES, THERE IS A DEVELOPMENT OF KNOWLEDGE MANAGEMENT INVOLVED IN ITS MANAGEMENT AND DAILY OPERATION, WHICH IS LIKELY TO HAVE A POSITIVE IMPACT ON ITS PERFORMANCE, MAINLY IN ASPECTS RELATED TO THE COMPLIANCE WITH ESTABLISHED OBJECTIVES AND THE ABILITY TO ADAPT TO CHANGES. © 2019, ASSOCIACAO IBERICA DE SISTEMAS E TECNOLOGIAS DE INFORMACAO. ALL RIGHTS RESERVED.

THIS WORK, WHICH IS A FIRST ADVANCE OF A PROJECT IN DEVELOPMENT, PRESENTS A STUDY WHOSE OBJECTIVE IS TO ESTABLISH IF THE SUCCESS OF INFORMATION SYSTEMS AFFECTS THE JOB SATISFACTION AND WORK COMMITMENT AMONG THE PEOPLE, AFFECTING THE ORGANIZATIONAL PERFORMANCE CONSIDERING AS A STUDY AREA THE UNIVERSITY EDUCATION INSTITUTIONS. IT IS ALSO ANALYZED IF CERTAIN CAPACITIES ASSOCIATED WITH INFORMATION SYSTEMS CAN INFLUENCE THE SUCCESS OF THESE SYSTEMS. TO THIS END, SURVEYS HAVE BEEN APPLIED TO NON-ACADEMIC PROFESSIONALS WITH AT LEAST ONE YEAR OF SENIORITY IN THE INSTITUTION AND WHO USE INFORMATION SYSTEMS AS A SUPPORT TOOL IN THEIR USUAL WORK. GIVEN THAT THIS STUDY IS IN THE PROCESS OF DEVELOPMENT, AN ANALYSIS OF THE RESULTS OBTAINED FOR 50 PEOPLE SURVEYED FROM THESE INSTITUTIONS IS PRESENTED. THE ANALYSIS OF RESULTS INDICATES THAT THERE ARE CAPACITIES ASSOCIATED WITH INFORMATION SYSTEMS THAT INFLUENCE THE SUCCESS OF THESE SYSTEMS, AND THAT THIS SUCCESS AFFECTS JOB SATISFACTION AND WORK COMMITMENT, AND THROUGH THE LATTER TO ORGANIZATIONAL PERFORMANCE.

THIS ARTICLE PRESENTS THE PRELIMINARY RESULTS OF A STUDY THAT HAS AS OBJECTIVE TO ESTABLISH IF THE EXECUTIVE MANAGEMENT AFFECTS THE SUCCESS OF THE INFORMATION SYSTEMS USED IN THE MANAGEMENT PROCESSES, AND THE LATTER AFFECTS THE ORGANIZATIONAL PERFORMANCE OF EDUCATIONAL ORGANIZATIONS OF PRIMARY AND SECONDARY EDUCATION. FOR THIS PURPOSE, SURVEYS WERE APPLIED TO KEY INFORMANTS WHO USE AND / OR KNOW THE INFORMATION SYSTEMS AVAILABLE TO SUPPORT THE MANAGEMENT OF THEIR INSTITUTIONS IN CHILE. THE RESULTS OBTAINED INDICATE THAT FACTORS ASSOCIATED WITH EXECUTIVE MANAGEMENT AFFECT THE SUCCESS OF INFORMATION SYSTEMS, BUT THE EFFECT OF THIS SUCCESS ON THEIR PERFORMANCE IS LOW.