NOWADAYS, MUNICIPALITIES CAN PROVIDE SERVICES TO CITIZENS THROUGH INFORMATION TECHNOLOGIES, IMPROVING THEIR MASSIFICATION AND ACCESS. THESE ARE GENERALLY PROVIDED BASED ON A COUNTRY?S LAWS, BUT DIGITALIZATION DISSIMILARITIES AND THE LACK OF GUIDELINES COMPLICATE AN EQUILIBRIUM IN THEIR PROVISION BETWEEN THE DIFFERENT MUNICIPALITIES OF A COUNTRY. ON THE OTHER HAND, ENTERPRISE ARCHITECTURES CAN BE USED FOR STANDARDIZATION, CONVERGENCE, AND INTEROPERABILITY IN ELECTRONIC GOVERNMENTS, AS THEY ALLOW A HOLISTIC PERSPECTIVE FOR VIEWING THE INFORMATION TECHNOLOGY RESOURCES OF A MUNICIPALITY AND ALIGNING THEM WITH THEIR BUSINESS STRATEGY. THE CURRENT PROPOSAL EMERGES IN THIS SCENARIO, WITH THE OBJECTIVE OF PRESENTING A METHOD FOR DEVELOPING REFERENCE ENTERPRISE ARCHITECTURES BASED ON E-SERVICES AND ITS USE IN A SPECIFIC CASE. CONCRETELY, A REFERENCE ENTERPRISE ARCHITECTURE HAS BEEN DEVELOPED FOR A SET OF MINIMUM E-SERVICES THAT MUST BE PROVIDED BY CHILEAN MUNICIPALITIES.

THE ENTERPRISE ARCHITECTURE IS AN INSTRUMENT THAT ALLOWS COMPANIES TO VISUALIZE, FOR A BETTER MANAGEMENT, THE ALIGNMENT OF THEIR ORGANIZATIONAL STRUCTURE, BUSINESS PROCESSES, INFORMATION SYSTEMS AND IT INFRASTRUCTURE. KEYWORDS: ENTERPRISE ARCHITECTURE, MUNICIPAL E-GOVERNMENT, E-GOVERNMENT SERVICES, SYSTEMATIC MAPPING OF LITERATURE. 1. THE UTILIZATION OF E-GOVERNMENT SERVICES: CITIZEN TRUST, INNOVATION AND ACCEPTANCE FACTORS. TOWARDS A SERVICE-ORIENTED ARCHITECTURE FOR DEMAND-DRIVEN E-GOVERNMENT. 11TH IEEE INTERNATIONAL ENTERPRISE DISTRIBUTED OBJECT COMPUTING CONFERENCE, 214-225.