Publicación: ALIGNING BUSINESS STRATEGY AND INFORMATION TECHNOLOGIES IN LOCAL GOVERNMENTS USING ENTERPRISE ARCHITECTURES
Fecha
2021
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Editor
Information Development
Resumen
NOWADAYS, MUNICIPALITIES CAN PROVIDE SERVICES TO CITIZENS THROUGH INFORMATION TECHNOLOGIES, IMPROVING THEIR MASSIFICATION AND ACCESS. THESE ARE GENERALLY PROVIDED BASED ON A COUNTRY?S LAWS, BUT DIGITALIZATION DISSIMILARITIES AND THE LACK OF GUIDELINES COMPLICATE AN EQUILIBRIUM IN THEIR PROVISION BETWEEN THE DIFFERENT MUNICIPALITIES OF A COUNTRY. ON THE OTHER HAND, ENTERPRISE ARCHITECTURES CAN BE USED FOR STANDARDIZATION, CONVERGENCE, AND INTEROPERABILITY IN ELECTRONIC GOVERNMENTS, AS THEY ALLOW A HOLISTIC PERSPECTIVE FOR VIEWING THE INFORMATION TECHNOLOGY RESOURCES OF A MUNICIPALITY AND ALIGNING THEM WITH THEIR BUSINESS STRATEGY. THE CURRENT PROPOSAL EMERGES IN THIS SCENARIO, WITH THE OBJECTIVE OF PRESENTING A METHOD FOR DEVELOPING REFERENCE ENTERPRISE ARCHITECTURES BASED ON E-SERVICES AND ITS USE IN A SPECIFIC CASE. CONCRETELY, A REFERENCE ENTERPRISE ARCHITECTURE HAS BEEN DEVELOPED FOR A SET OF MINIMUM E-SERVICES THAT MUST BE PROVIDED BY CHILEAN MUNICIPALITIES.
