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CIRM IN THE CONTEXT OF MUNICIPALITY E-GOVERNMENT: A SYSTEMATIC LITERATURE REVIEW

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dc.creatorMARÍA ANGÉLICA CARO GUTIÉRREZ
dc.creatorALFONSO ENRIQUE RODRÍGUEZ RÍOS
dc.date2020
dc.date.accessioned2025-01-10T15:17:35Z
dc.date.available2025-01-10T15:17:35Z
dc.date.issued2020
dc.description.abstractMUNICIPALITIES OR LOCAL GOVERNMENTS ARE THE CLOSEST GOVERNMENTAL ORGANIZATION TO THE CITIZENS. CONSEQUENTLY, THEY ARE PERMANENTLY SEARCHING NEW STRATEGIES FOR PROVIDING BETTER SERVICES TO THE COMMUNITY AND FOR MORE ADEQUATELY UNDERSTANDING ITS NEEDS. ACHIEVING THE LATTER CAN BE DONE IN AN IMPROVED MANNER THROUGH CITIZEN RELATIONSHIP MANAGEMENT (CIRM). BUT, ARE THERE EXISTING EXPERIENCES ON CIRM? AND WHAT IS REQUIRED FOR ITS IMPLEMENTATION? THIS ARTICLE PRESENTS THE RESULTS OF A SYSTEMATIC LITERATURE REVIEW THAT PRETENDS TO ANSWER THESE AND OTHER QUESTIONS REGARDING CIRM. LIKEWISE, THESE RESULTS ALLOWED TO IDENTIFY DIFFERENT TECHNOLOGIES THAT ARE USED IN THE IMPLEMENTATION OF CIRM, THEIR IMPACT ON MUNICIPALITIES AND HOW CAN THEY STRENGTHEN THE MUNICIPALITY-CITIZEN LINK. ALL OF THIS WILL CONSTITUTE THE FOUNDATION FOR GENERATING A CIRM IMPLEMENTATION MODEL APPLICABLE TO MUNICIPALITIES, PARTICULARLY THOSE WITH LESS RESOURCES THAT WANT TO FOCUS THEIR MANAGEMENT ON THE CITIZENS, IN THE FUTURE.
dc.formatapplication/pdf
dc.identifier.issn1646-9895
dc.identifier.urihttps://repositorio.ubiobio.cl/handle/123456789/11323
dc.languagespa
dc.publisherRISTI -REVISTA IBERICA DE SISTEMAS E TECNOLOGIAS DE INFORMACAO
dc.rightsPUBLICADA
dc.subjectMunicipality
dc.subjectLocal government.
dc.subjecte-government
dc.subjectCiRM
dc.titleCIRM IN THE CONTEXT OF MUNICIPALITY E-GOVERNMENT: A SYSTEMATIC LITERATURE REVIEW
dc.title.alternativeCIRM EN EL CONTEXTO DE E-GOVERNMENT MUNICIPAL: UNA REVISIÓN SISTEMÁTICA DE LITERATURA
dc.typeARTÍCULO
dspace.entity.typePublication
ubb.EstadoPUBLICADA
ubb.Otra ReparticionDEPARTAMENTO DE CIENCIAS DE LA COMPUTACION Y TECNOLOGIA DE LA INFORMACION.
ubb.Otra ReparticionDEPARTAMENTO DE CIENCIAS DE LA COMPUTACION Y TECNOLOGIA DE LA INFORMACION.
ubb.SedeCHILLÁN
ubb.SedeCHILLÁN
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