Publicación:
EVALUACIÓN DE LA CALIDAD EN UN SERVICIO DE URGENCIA UTILIZANDO EL MODELO SERVPERF.

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dc.creatorCARLOS ALONSO TORRES NAVARRO
dc.creatorMANUEL ARNALDO JÉLVEZ CAAMAÑO
dc.date2014
dc.date.accessioned2025-01-10T14:39:08Z
dc.date.available2025-01-10T14:39:08Z
dc.date.issued2014
dc.description.abstractTHIS STUDY EXPLORATORY AND DESCRIPTIVE HAD AS ITS MAIN OBJECTIVE TO EVALUATE THE QUALITY OF A HOSPITAL EMERGENCY DEPARTMENT AND IDENTIFY RELEVANT DIMENSIONS OF QUALITY THROUGH USE OF THE MODEL SERVPERF. THE SCOPE INVOLVES A PUBLIC SERVICE EMERGENCY, OF MEDIUM COMPLEXITY, LOCATED IN PENCO-LIRQUÉN ZONE, CHILE. THE METHODOLOGY CONSIDERED USING MODEL SERVPERF THROUGH THE DESIGN OF A SURVEY OF EIGHT DIMENSIONS RELATED TO THE FIELD OF HEALTH AND APPLYING THE FACTOR ANALYSIS TO THE SAMPLE DATA. THE RESULTS PROVIDE INSIGHT INTO THE QUALITY OF A HEALTH SERVICE AND DISPOSE AN INSTRUMENT THAT IS WITH A CONSTRUCTION HOMOGENEOUS, RELIABLE, VALID AND OBJECTIVE. THE MAIN CONCLUSIONS INDICATE THAT THE DIMENSION WITH THE HIGHEST DEGREE OF SATISFACTION WAS RELATED TO THE PROFESSIONALISM OF DOCTORS AND NURSES AND THE DIMENSIONS MORE UNFAVORABLE ARE TIMES ATTENTION AND RESPONSIVENESS ALLOWING TO IDENTIFY OPPORTUNITIES TO IMPROVE IN SHORT AND LONG TERM.
dc.formatapplication/pdf
dc.identifier.issn2542-3401
dc.identifier.issn1316-4821
dc.identifier.urihttps://repositorio.ubiobio.cl/handle/123456789/8366
dc.languagespa
dc.publisherUNIVERSIDAD, CIENCIA Y TECNOLOGÍA
dc.rightsPUBLICADA
dc.subjectSERVPERF
dc.subjectSERVICIO DE SALUD
dc.subjectCALIDAD DE SERVICIO
dc.subjectANÁLISIS FACTORIAL
dc.titleEVALUACIÓN DE LA CALIDAD EN UN SERVICIO DE URGENCIA UTILIZANDO EL MODELO SERVPERF.
dc.typeARTÍCULO
dspace.entity.typePublication
ubb.EstadoPUBLICADA
ubb.Otra ReparticionDEPARTAMENTO DE INGENIERIA INDUSTRIAL
ubb.Otra ReparticionDEPARTAMENTO DE INGENIERIA INDUSTRIAL
ubb.SedeCONCEPCIÓN
ubb.SedeCONCEPCIÓN
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