Publicación:
SMART MEDICAL APPOINTMENT SCHEDULING: OPTIMIZATION, MACHINE LEARNING, AND OVERBOOKING TO ENHANCE RESOURCE UTILIZATION

dc.creatorCATALINA ISABEL VALENZUELA NÚÑEZ
dc.creatorGUILLERMO OCTAVIO LATORRE NUÑEZ
dc.creatorFREDY HUMBERTO TRONCOSO ESPINOSA
dc.date2024
dc.date.accessioned2025-01-10T15:47:16Z
dc.date.available2025-01-10T15:47:16Z
dc.date.issued2024
dc.description.abstractSCHEDULING MEDICAL APPOINTMENTS PLAYS A FUNDAMENTAL ROLE IN MANAGING PATIENT FLOW AND ENSURING HIGH-QUALITY CARE. HOWEVER, NO-SHOWS CAN SIGNIFICANTLY DISRUPT THIS PROCESS AND AFFECT PATIENT CARE. TO ADDRESS THIS CHALLENGE, HEALTHCARE FACILITIES CAN ADOPT DIFFERENT STRATEGIES, INCLUDING OVERBOOKING IN MEDICAL CONSULTATIONS. WHILE THIS REDUCES THE RISK OF UNUSED SLOTS, IT CAN GENERATE ASSOCIATED COSTS AND AFFECT THE PERCEPTION OF SERVICE QUALITY. IN THIS ARTICLE, WE PROPOSE AN INTEGER LINEAR OPTIMIZATION MODEL THAT MAXIMIZES THE EXPECTED UTILITY OF A MEDICAL CENTER, CONSIDERING THE RISK OF NO-SHOWS AND OVERBOOKING. FOR THIS PURPOSE, MACHINE LEARNING IS USED TO ESTIMATE THE PROPENSITY OF EACH PATIENT TO ATTEND THEIR MEDICAL APPOINTMENT, USING REAL DATA FROM THREE MEDICAL SPECIALTIES OF A HOSPITAL. THE RESULTS OF THE APPLICATION DEMONSTRATE THE MODEL?S ABILITY TO ASSIGN APPOINTMENTS AND PERFORM OVERBOOKING EFFICIENTLY AND IN AN ORGANIZED MANNER, IMPLYING AN IMPROVEMENT IN THE UTILITY OF A MEDICAL CENTER AND A POSITIVE IMPACT ON THE PERCEPTION OF THE QUALITY OF CARE.
dc.formatapplication/pdf
dc.identifier.doi10.1109/ACCESS.2024.3349953
dc.identifier.issn2169-3536
dc.identifier.issn2169-3536
dc.identifier.urihttps://repositorio.ubiobio.cl/handle/123456789/13649
dc.languagespa
dc.publisherIEEE ACCESS
dc.relation.uri10.1109/ACCESS.2024.3349953
dc.rightsPUBLICADA
dc.subjectScheduling
dc.subjectoverbooking
dc.subjectoptimization
dc.subjectmedical appointments
dc.subjectmachine learning
dc.subjecthealthcare.
dc.titleSMART MEDICAL APPOINTMENT SCHEDULING: OPTIMIZATION, MACHINE LEARNING, AND OVERBOOKING TO ENHANCE RESOURCE UTILIZATION
dc.typeARTÍCULO
dspace.entity.typePublication
ubb.EstadoPUBLICADA
ubb.Otra ReparticionDEPARTAMENTO DE INGENIERIA INDUSTRIAL
ubb.Otra ReparticionDEPARTAMENTO DE INGENIERIA INDUSTRIAL
ubb.SedeCONCEPCIÓN
ubb.SedeCONCEPCIÓN
ubb.SedeCONCEPCIÓN
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